WHO WE ARE AND WHO TO CONTACT
PCS Enterprises operates Yamazing in the promotion of events for charities. In this instance, the promotion is on behalf of Surrey Heath Age Concern CIO (Community Interest Company). When you first register with us, you will be added to their database
Your personal details are not shared between venues - the applicable Data Controller and your first point of contact is the operator of the event that you have joined.
It's easy to identify who they are and get in touch
The venue details on the site will include a contact name and email address.
When you attend there will be a sign displayed on or near the entrance desk that says who the organiser is and email contact details.
When you get in touch it will help to quote recent event attended.
For further assistance you can also contact firstname.lastname@example.org
PCS Enterprises provides Yamazing for Surrey Heath Age Concern CIO.
When you first register on Yamazing you will be added to their database. If you visit another venue or event operated by another 3rd Party then they will register your details in their database separately.
Your personal details are not shared between operations - the applicable Data Controller and your first point of contact is the operator of the event who you have registered or booked through as a supporter of Surrey Heath Age Concern CIO.
EXPLAINING THE LEGAL BASES WE RELY ON AND HOW WE USE YOUR INFORMATION
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
We require your personal information to pursue our legitimate interests in a way which is reasonably expected as part of running our business as promoter on behalf of Surrey Heath Age Concern CIO which does not materially impact your rights, freedom or interests.
We combine the general attendance history of supporters to identify trends and ensure our events are successful.
We will use your attendance history to send relevant notifications about event changes or closures, and for sending personalised offers. You can choose whether to receive these or not.
Photographs and video may also be taken at our events and published on Surrey Heath Age Concern CIO’s and the Yamazing websites and social media pages to show potential members what we do. We never intend to embarrass anyone, you'll be able to see this is happening and you can object at any time.
Surrey Heath Age Concern and Yamazing send useful information by email and operators occasionally send text messages. You can easily 'opt out' of receiving messages at any time.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order a DVD from our website, we’ll collect your address details to deliver your purchase.
This legal basis for processing information exists primarily where information (your name, address, date of birth) is shared to protect your life. For example, in the unlikely scenario that you have a serious accident or illness at one of our events and we request the emergency services then we would need to disclose what we know to them.
If the law requires us to, we may need to collect and process your data. For example, we may need to pass on details of people involved in fraud or other criminal activity to law enforcement.
SHARING YOUR PERSONAL INFORMATION
We won't share your membership information outside of Surrey Heath Age Concern or Yamazing organisations unless it is in your vital interests (e.g. medical emergency) or we are legally obliged to do so.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will keep your personal information for as long as you permit us.
If you end your support then we need to keep your information for up to 7 years for these reasons:
To respond to any questions or complaints.
To maintain records for legal and financial reasons.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
You have the right to request:
Access to the personal information we hold about you, free of charge in most cases.
The correction of your personal data if incorrect, out of date or incomplete.
The erasure of your personal data in certain circumstances such as where processing is based on consent and you withdraw that consent.
The erasure of your personal data when we are relying on legitimate interests as our basis for processing, you object to the processing of your data, and there is no overriding legitimate interest for us to continue this processing.
That we stop using your personal information for direct marketing (either through specific methods, or all methods).
That we stop any consent-based processing of your personal data after you withdraw that consent.
To make a request, please see WHO WE ARE AND WHO TO CONTACT above.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all methods, or selected methods. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
W TO STOP THE USE OF YOUR PERSONAL DATA FOR DIRECT MARKETING
Our main method of keeping in touch with you is by email.
Some events may also require SMS / text messaging for some messages.
You have the right to ask us to stop sending you messages
If you ask us to stop then we will stop.
If you would like to stop receiving emails then click on the "Unsubscribe" link. This might be at the bottom of the email. This will unsubscribe you from emails from us.
If you have received a text message and don't want any more from that franchise operator then reply with the word "STOP".
You can also contact us via the contact methods explained in WHO WE ARE AND WHO TO CONTACT
THE RIGHT TO LODGE A COMPLAINT WITH THE REGULATOR
You have the right to lodge a complaint with the regulator.
In the UK this is the Information Commissioner’s Office (ICO)
See https://ico.org.uk/concerns or call them on 0303 123 1113.